Capture High-Quality Images or Scans
Use good lighting and a steady hand or a scanner to capture full, readable images of IDs and vehicle documents. Blurry or shadowed files are common reasons for rejection.
Follow File Type and Size Requirements
Stick to allowed formats (JPG, PNG, PDF) and stay under any maximum size limits. If needed, compress files without losing legibility.
Include Full Document Borders and Details
Don not crop out edges or important fields. The platform needs to verify names, dates, and license numbers; missing edges can invalidate a file.
Keep Originals and Organize Digital Copies
Keep a folder with originals and clearly named files for each document so you can re-upload quickly when asked.
Check for Consistent Data
Make sure the name, address, and other personal details on each document match those in your account profile to avoid verification mismatches.
Submit Early, Not Last-Minute
Upload renewals and new documents well before expiry to avoid forced deactivations or emergency reviews.