Understand the Exact Reason
When you receive a deactivation notice, the single most useful first step is to identify precisely why it happened. Read any emails or in-app messages closely — platforms usually reference a policy, trip, or document issue. Knowing the exact reason lets you collect the right evidence instead of guessing.
Collect Clear Evidence
Gather trip logs, timestamps, screenshots, messages, and any documents that support your account of events. For rides that involved navigation differences, include GPS screenshots or route history. If the complaint was about a delivery, include photos or proof of delivery confirmation. If it’s a document issue, include high-quality scans showing expiry date and details.
Write a Professional, Concise Appeal
Structure your appeal like a short business letter: state your account ID, summarize the issue clearly, present your evidence, and request a review. Keep the tone calm and factual — avoid emotional language or accusations. Bullet points work well for clarity.
Use the Correct Support Channel
Submit appeals through the official support or appeals form provided by the platform. Emailing random support addresses or using public social media can slow the process or be ignored. Attach files directly where the form allows, and reference any case numbers you already have.
Follow Up Smartly
Give the platform a reasonable time to respond (usually a few business days). If you must follow up, include the original case ID, a short status request, and any new evidence. Avoid sending many repetitive messages — that can make it harder for support staff to see the core facts.
Learn From the Outcome
Whether you get reactivated or not, keep the correspondence and outcome notes. If reactivated, confirm any steps you must take to prevent future issues. If not, use the details to adjust your workflow or documentation so you reduce future risk.
Extra Tips
If available, request a detailed explanation from support about what policy was applied and what specific fixes would make reactivation possible. Gently ask if a supervisor review is possible if the initial result seems incomplete.