Stay Visible and Predictable
Drive defensively: signal early, follow speed limits, and avoid sudden lane changes. Being predictable reduces accidents and negative feedback. Use hazard lights and safe parking techniques when stopping briefly for pickups or drop-offs.
Keep Your Vehicle Well Maintained
Regular maintenance prevents breakdowns and keeps you safe. Check tires, brakes, lights, and fluids before long shifts. Keep an emergency kit and a charged phone in the car at all times.
Plan Safe Pickup and Drop-Off Spots
Whenever possible, choose well-lit, visible locations to stop. Avoid secluded areas late at night and, if a location feels unsafe, communicate with the customer and request an alternate safe spot.
Share Your Route When Needed
If you are working late or in unfamiliar areas, share your trip or route with a trusted contact. Many apps and third-party tools allow live location sharing, use them when you have safety concerns.
Keep Interactions Professional and Brief
Polite, short communication reduces misunderstandings. If a passenger or recipient is confrontational, prioritize leaving the area safely and reporting the incident to the platform rather than escalating on your own.
Know Emergency Procedures
Learn how to use the apps emergency features and keep local emergency numbers handy. Document incidents with photos and notes for support requests or potential legal follow-up.
Stay Aware of Scams
Do n0t accept offers outside the platform that bypass payment protections. If a customer asks for direct payments or unusual requests, refuse and report the incident to the platform.