Check Platform Guidance First
Start by reviewing the platforms stated review times, many list typical processing windows. If your wait time is within those bounds, it may still be normal.
Verify Submission Completeness
Log into your account and double-check that every requested document or field has been submitted correctly. Missing or low-quality uploads are common causes of delays.
Use Support Channels Appropriately
Submit one clear query to support referencing your case ID and submission date. Include concise details and ask for an estimated resolution time.
Avoid Re-submitting Identical Requests
Resubmitting the same documents multiple times can create duplicate records and slow processing. Only resubmit if the platform explicitly requests new or updated material.
Escalate if Necessary
If youve waited well beyond published timelines, politely request escalation or a supervisor review. Provide documentation showing your original submission and any follow-ups.
Consider Alternative Work Temporarily
While your main account is under review, look for temporary alternatives to keep earning, such as other platforms or local delivery options, rather than waiting without income.
Keep Detailed Logs
Track dates, messages, and responses. This helps if you need to demonstrate delays to a regulator or in communications with platform support.