Provide Reliable Pickup Experiences
Always aim to arrive within the estimated arrival window and communicate proactively if there are delays. Use navigation tools that minimize surprises in arrival time.
Keep the Vehicle Comfortable and Clean
Small touches like a tidy interior, functioning AC, water bottles, or a phone charger can improve customer experience and increase positive ratings.
Communicate Clearly and Politely
Greet customers and confirm destination details calmly. Avoid controversial topics and respect passengers privacy to reduce complaint risk.
Handle Complaints Gracefully
If a customer raises an issue, listen, apologize when appropriate, and offer a quick practical fix where possible. Then, document the event for your records.
Follow Platform Best Practices
Adhere to platform guidance about pickups, prohibited items, and cancellation etiquette. These are often reflected in rating algorithms.
Review Feedback and Improve
When you receive lower ratings, read the feedback and identify patterns. Take one small corrective action at a time improving service steadily is better than making dramatic changes.